Shipping Policy

1. Order Processing

All orders are shipped from our Melbourne warehouse. Orders placed Monday–Friday before 12 p.m. AEST are processed the same business day (excluding Australian holidays). Delays may occur during peak sales periods.

2. Shipping Options & Costs

  • Australia:
    • Standard: 2–6 business days | $10.95 AUD (Free for orders over $75 AUD).
    • Express: 2–4 business days | $14.95 AUD.
  • New Zealand:
    • Express (EMS): 4–8 business days | $15 NZD (Free for orders over $120 AUD).
  • International:
    • USA/Canada/UK: 4–8 business days | $15–20 USD/CAD/GBP.
    • Rest of World: 4–12 business days | $29.95 AUD.

3. Delivery Notes

  • Transit times exclude weekends/holidays.
  • Tracking: Provided via email upon dispatch. Allow 12 hours for tracking activation.
  • Undeliverable Packages: Returned parcels incur a $30 AUD return fee + $10.95 AUD reshipment cost.

4. International Orders

  • Customs/Duties: Customers are responsible for fees. Unpaid fees may result in returned packages (no refunds/store credits).
  • Lost Shipments: Not liable for lost transit. Contact support via 3rdwomens.com for assistance.

5. Key Policies

  • Address Accuracy: Ensure correct shipping details. Penalties for incorrect addresses are customer-borne.
  • Peak Delays: Australia Post delays may occur during sales (e.g., Black Friday).